The main aim of Portfolio is to collect the evidence of your pedagogical experience to be provided as supporting document together with the application form.
The documents included in the portfolio do not need to be translated if they are available in the following languages: English, Spanish, French, Portuguese, Russian, Mandarin and Cantonese, Kazakh.
All documents should be uploaded as ONE PDF file.
Scan copies of the following formal documents are required to be included in the portfolio to evidence your educational background and current professional position:
- Higher Education degree(s) diploma(s)
- Any additional postgraduate diploma (s)
- Proof of employment (document confirming your employment including a current position in the indicated organization)
Please provide evidence demonstrating your competencies in the following domains:
A. Pedagogical competences (14)
1. Innovation in Service Pedagogy
Description: Designs and applies innovative, research-informed teaching strategies appropriate to service contexts (e.g. role-play, simulations, mock operations, live projects, dual learning).
2. Time Management
Description: Manages time across theoretical classes, practical sessions, simulations, WIL supervision and assessment, coordinating with external partners’ schedules.
3. Effective Interaction
Description: Models and teaches professional communication, empathy and assertiveness in interactions with students and in simulated client/service scenarios.
4. Reinforcing Interactivity in Teaching–Learning
Description: Organises learning activities that require active participation (service role-plays, scenario debriefs, group problem-solving around real cases, simulations).
5. Systemic and Process Analysis in Service Education
Description: Helps students analyse services as integrated systems and processes (customer journey, frontstage/backstage, capacity, flow, bottlenecks, quality loops).
6. Pedagogical Psychology and Communication
Description: Uses knowledge of learning, motivation and group dynamics to manage teamwork, deal with performance anxiety, and support students through emotionally demanding practice.
7. Stakeholder Interaction with Employers and Regulatory Authorities
Description: Builds and maintains relationships with service employers, regulatory and safety authorities, unions and professional bodies to support WIL and curriculum relevance.
8. Sustainable and Responsible Service Provision
Description: Integrates environmental, social and economic sustainability and responsibility (e.g. fair work conditions, local community impact, resource use, safety) into courses and projects.
9. Digital Education and Service Technologies
Description: Uses digital tools (booking systems, CRM, online review platforms, scheduling and logistics tools, simulation software) in teaching to mirror real service environments.
10. Problem/Project/Practice-Based Learning in Service Contexts
Description: Designs and supervises problems, projects and practice tasks that involve real or realistic service operations, service improvement, experience design and quality management.
11. Learning Outcomes Assessment
Description: Develops assessments that capture not only knowledge, but also practical skills, behaviours, teamwork, customer interaction and adherence to safety and quality standards.
12. Curriculum Design
Description: Contributes to curriculum design that integrates theory, practice, WIL, safety, regulation, sustainability and customer-experience perspectives coherently.
13. Professional Practice and Standards Integration
Description: Embeds relevant professional standards, codes of practice, safety protocols and service quality frameworks throughout the curriculum.
14. Lifelong Learning and Career Development
Description: Models continuous professional development (e.g. following industry trends, new standards and technologies) and guides students in planning their own career-long learning.
B. Research competences (6)
15. Applied Research and Evaluation in Services
Description: Conducts and disseminates applied research and evaluation studies on service quality, customer satisfaction, operations, safety, experience design or workforce issues.
16. Participation in Industry-Linked Projects
Description: Participates in or leads projects with service organisations (e.g. hotels, transport systems, security firms, sports clubs) involving data collection, analysis and intervention.
17. Methodological Competence in Service Research
Description: Demonstrates proficiency in relevant methods (surveys, mystery shopping, observational studies, operational data analysis, qualitative interviews, action research).
18. Research and Professional Communication
Description: Communicates findings clearly to academic, professional and managerial audiences, translating data into actionable recommendations.
19. Research Training and Supervision
Description: Supervises student projects, theses and dissertations focused on service operations, quality, safety, customer experience or workforce issues, with attention to ethics and practicality.
20. Critical Thinking and Innovation in Service Contexts
Description: Encourages critical analysis of existing service models and supports creative design of new service concepts, processes and experiences.
C. Management and motivation competences (5)
21. Academic and Operational Management
Description: Manages courses, simulations, training facilities, WIL logistics and documentation efficiently and in compliance with institutional and regulatory requirements.
22. Leadership and Team Coordination
Description: Leads and coordinates teams of educators, trainers, technical staff and external supervisors to deliver coherent learning experiences.
23. Motivation and Student Engagement
Description: Uses strategies to motivate students in both practical and theoretical components, acknowledging the physical and emotional demands of service work.
24. Institutional and External Engagement
Description: Engages actively with institutional committees and external partners (employers, associations, tourism boards, safety authorities, unions) to sustain and enhance programmes.
25. Professional Motivation and Commitment
Description: Demonstrates commitment to the profession of services education, participating in networks, sharing good practice and continuously improving teaching and WIL arrangements.
Examples of evidence that could be provided:
- Certificates of trainings and professional development programs you successfully passed within the last 5 years (if there are too many upload 10 most relevant)
- Certificates confirming your participation in the relevant events within the last 5 years (if there are too many upload 10 most relevant)
- Certificates or other type of documents confirming your membership in professional associations, networks, societies
- Evidence of relevant awards, scholarships, honorary titles, etc.
- Evidence of application of certain methodologies, approaches, tools in your teahcing practice (digital tools, PBL, Education for Sustainable Development, etc.): extracts from your teaching materials, course syllabus and other.